Service Management modules are essential components of Microsoft Dynamics Business Central and NAV that allow organizations to efficiently manage their service orders and shipments. The Posted Service Shipment page provides a comprehensive overview of the service order’s progress, including various dates that are critical to understanding the order’s status. In this blog, we will explore the different dates on the Posted Service Shipment page and their significance.

Response Date Field:

The Response Date field in the Posted Service Shipment page indicates the approximate date when the work on the service order started. This date signifies the point when the service order status changed from Pending to In Process. The program automatically copies the value in this field from the Response Date field in the Service Header table when posting the service order. Knowing this date is important as it can help you track the time taken to respond to the service order and allocate the necessary resources accordingly.

Posting Date Field:

The Posting Date field in the Posted Service Shipment page indicates the date when the shipment was posted. This date represents the time when the service order was completed, and the shipment was ready to be delivered to the customer. This field is useful for maintaining accurate records of when the service was provided, and when the customer received it.

Document Date Field:

The Document Date field in the Posted Service Shipment page indicates the date when the original service document was created. The program copies the date from the Document Date field on the Service Header table when you post the shipment. This date is crucial as it helps you keep track of when the service order was created and provides an accurate timeline of events leading up to the shipment.

Starting Date Field:

The Starting Date field in the Posted Service Shipment page specifies the starting date of the service on the shipment. This date represents the point when the service order status changes from Pending to In Process. The program copies the value in this field from the Starting Date field on the header of the service order. Knowing this date is essential as it allows you to track the time taken to start the service and ensure that the order is progressing according to the timeline.

Finishing Date Field:

The Finishing Date field in the Posted Service Shipment page contains the date when the service is finished. This date represents the point when the service order status changes to Finished. The program copies the value in this field from the Finishing Date field in the Service Header table when the service order is posted. Knowing this date is important as it helps you determine whether the service was delivered on time and track the time taken to complete the service.

Expected Finishing Date:

The Expected Finishing Date field in the Posted Service Shipment page contains the date when service on the order is expected to be finished. The program copies the date from the Expected Finishing Date field on the service header when the service order is posted. This field is useful for setting realistic expectations for customers regarding when their service will be completed and for ensuring that the service order is progressing according to the timeline.

In conclusion, the Posted Service Shipment page in Microsoft Dynamics Business Central and NAV contains critical dates that are essential for managing service orders and ensuring that they are completed on time. By understanding the significance of these dates, you can effectively manage service orders, maintain accurate records, and keep customers informed about the progress of their orders

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